Stone recommends Windows.

Support

Here at Stone, it’s all about the service.

With nearly 3 decades of experience serving the UK education and public sectors, we’ve developed an understanding of the challenges these organisations face on a day-to-day basis, and how having reliable IT is integral. That’s why each and every time you partner with us, you can expect industry-leading support from a team of highly skilled advisors and engineers.

If you would like to raise a support query, please visit our Raise a Support Ticket page and fill in the form with as many details as possible. A member of our highly skilled technical support team will be in touch within one hour via phone or email to assist you. Alternatively, you can contact the support team on one of the numbers below:

Public Sector Support: 08448 802 366

Family Fund/End User Support: 08448 801 680

 

 

Our own field engineers

  • Highly skilled, fully DBS checked and employed by us.

Exemplary customer service

  • 98% of our customers rated as satisfied or very satisfied*.

99% success

  • Next business day fix by a skilled engineer.
  • Response by e-mail/web/voice within one hour.
  • Support desk phone answered by a real person within 12 seconds.

Flexible to suit you

  • Everything from reactive maintenance and service, through to managed service of entire IT estates.

Remote capabilities

  • We can keep your systems running with remote monitoring and management.

Support resources

  • Online knowledgebase providing 24/7 access to free support.

Microsoft Gold Accredited

  • Across multiple competencies including end user devices/virtualisation and solutions.

Continuous Service Improvement Programme (CSIP)

  • Driving additional customer-focused improvements and reporting.

Dedicated Journey Planning Team

  • Reinforced by the latest software to assure service performance.

R & D excellence

  • Rigorous testing processes and development of market-relevant products by our in-house team.

*Microsoft CSAT Survey – March 2013

Hardware

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Infrastructure

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Recycling

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Case Studies

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