Customer Charter


After twenty years in business, we're still always conscious that without you - our valued customers - we have no business.

That's why we want to put on our website the things you can expect each and every time you partner with us, explained in plain english.

If at any time our standards fall below this. Please contact our Service Director Mick Battle directly, and we'll strive to put it right straight away.

We'll always act in your best interests

  • We pride ourselves on having the very best people across our business.
  • We'll never sell you anything you don't need and we'll act with honesty and integrity in all areas of our business, from finance to technical support.
  • We'll always put your needs first in everything that we do. We understand that the most important part of our business is you.

We'll strive to ensure that our service levels are the best of any global IT services provider

  • We'll endeavour to service all on-site support tickets the following working day.
  • When an engineer turns up on site, we'll aim to fix the issue during the first visit everytime.
  • Our skilled engineers will aim to answer incoming Support calls to our UK-only helpdesk with only the smallest delay.

We'll never try to be something that we are not

  • We're proud to service the world's best public sector with fantastic IT services. But we are not educationalists, or healthcare professionals. Nor do we try to be. We provide you with high quality, stable products with great service and support - leaving you to do what you do best.
  • We know what we're good at - delivering excellent products, with industry leading service offerings and supreme support levels. We'll stick to what we're good at and let other companies do the things that they're good at.

We'll stay UK based and focused on the UK public sector

  • We're proud to be based in Staffordshire, in the heart of the UK, paying UK corporation taxes and with UK domicile directors.
  • We understand the importance of localised knowledge and service and won't outsource support to areas which may compromise our ability to service the specific  needs of the UK public sector.
  • We'll continue to invest in our beacon of best-practice within the UK manufacturing and configuration space - Granite One Hundred - to ensure you get products built, customised and delivered in a way that suits you.