Account and Website Issues
How can I make changes to the details on my account?
You can change the details on your account at any time in My Account. To make changes to your password, email address, delivery address or payment method, follow these simple steps:
I've forgotten my password, how do I reset it?
If you've forgotten your password, it's really simple to get back into your account.
I'm having trouble accessing your website. What should I do?
You’ll need to check that your device clock is accurate. For security reasons, you won’t be able to access your My Account pages if your device clock is fast.
I'd like to close my account, what should I do?
We're sorry to see you go - remember, your account is free and enables you to shop easily without having to enter your details each time. Also, your account offers regular newsletters and you're able to take advantage of the exclusive discounts and promos on site. How do I close my account?
