Order Queries and Issues

Do you have any tracking details? 

Once your order has been despatched, you will receive an despatch confirmation from us. You will also receive an email and/or a text form our chosen courier DPD, to advise of your delivery date and time slot.

How do you activate Windows 10 and Windows 11?

Windows 10 or 11 will automatically activate when you agree to Microsoft's End-User License Agreement (EULA) and sign into your Microsoft account. This is an OEM licence and can only be assigned to this device.

Can I make amendments after I have placed my order?

Unfortunately, once an order is placed we are unable to alter it. If you would like to cancel, please read the section on <a href="https://www.stonegroup.co.uk/faq/can-i-cancel-my-order/">cancelling orders</a>.

My device has arrived faulty, who do I contact?

Sorry to hear your order is not as expected, please contact our technical support team on 01785 786783, email [email protected].

I am having a problem setting my item up, I think it is faulty, can you help?

Please contact our technical support team on 01785 786783, or email at [email protected], have your device at the ready, they can help trouble shoot via remote assistance as well over the phone and via email.

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