Looking for a step-up for your business and your employees' support experience? Lenovo Premier Support gives VIP treatment to both your IT staff and end users. Get a direct line to Lenovo's most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they're measured on first-time fixes so they're committed to prompt and accurate resolution. You also have access to technical account managers who act as a single point of contact for case management. You'll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you'll keep system downtime and productivity interruptions to an absolute minimum. Protect your PC from damage not covered under warranty. Accidental Damage Protection saves you significantly relative to the cost of repair or new system. Users typically save between 28%-80% depending on the machine type and repairs needed. ADP is performed by Lenovo -Trained technicians, using Lenovo -Qualified parts, reducing the need for re-repair. Lenovo's comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated. Stay in compliance with data privacy and retention requirements. With Lenovo's Keep your Drive Service, your organization can avoid any potential legal and monetary repercussions associated with a breach in data security. It provides predictable upfront costs versus finding budget in the event of drive failure. It eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities. A Sealed Battery Warranty will prevent the hassles and frustrations of system unavailability. Lenovo-certified technicians ensure an effective and efficient battery replacement. Under warranty, some parts are considered customer replaceable units (CRUs). Lenovo's Tech Install CRU service dispatches a certified technician to install replacement parts onsite. Product must be covered under onsite warranty or Premier Support.