Dell Upgrade from 1Y Basic Onsite to 5Y Basic Onsite
Extended service agreement
parts and labour
4 years (2nd/3rd/4th/5th year)
on-site
8x5
response time: NBD
for PowerEdge R240
Overview
Dell's base warranty covers repair or replacement for manufacturing defects. With Onsite Service after remote diagnosis, if Dell's technical experts determine that the situation cannot be resolved remotely, a field support technician will come on site, usually within 1-2 business days. It's support when you need it, where you need it - convenient for you.
Dell recommends ProSupport - If you need more than business hours support, consider upgrading to ProSupport.
*Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details.
Covers repair or replacement for manufacturing defects
Onsite support after remote diagnosis
Online and phone support - Monday - Friday during local business hours
Product DescriptionDell Upgrade from 1Y Basic Onsite to 5Y Basic Onsite - extended service agreement - 4 years - 2nd/3rd/4th/5th year - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period4 years
Support Period2nd, 3rd, 4th and 5th year
Response TimeNext business day
Service Availability8 hours a day / 5 days a week
Designed ForPowerEdge R240
Extended Specification
General
Service IncludedParts and labour
LocationOn-site
Full Contract Period4 years
Support Period2nd, 3rd, 4th and 5th year
Response TimeNext business day
Service Availability8 hours a day / 5 days a week
Details
Service & SupportExtended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 4 Years - availability: business hours / Monday-Friday ¦ Technical support - web support - 4 Years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 4 Years