Conquer data center complexity with unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell Technologies offers a single source with the expertise, know-how and capabilities to help you support your business. ProSupport offers highly trained experts around the clock and around the globe to address IT needs, minimize disruptions and maintain a high level of productivity.
Dell recommends ProSupport with Mission Critical
If you need more than business hours support, consider upgrading to ProSupport with Mission Cirtical
*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.
24x7 Access to certified hardware and software experts
Collaborative support with 3rd party vendors
Hypervisor, Operating Environment Software and OS support
A consistent level of support available for Dell EMC hardware, software and solutions
Product DescriptionDell Upgrade from 3Y ProSupport to 5Y ProSupport - extended service agreement - 2 years - 4th/5th year - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period2 years
Support Period4th and 5th year
Response TimeNext business day
Service Availability10 hours a day / 5 days a week
Designed ForPowerEdge R240
Extended Specification
General
Service IncludedParts and labour
LocationOn-site
Full Contract Period2 years
Support Period4th and 5th year
Response TimeNext business day
Service Availability10 hours a day / 5 days a week
Details
Service & SupportExtended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday ¦ Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 2 years - availability: 24 hours a day / Monday-Sunday