Conquer data center complexity with unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell EMC offers a single source with the expertise, know-how and capabilities to help you support your business. ProSupport offers highly trained experts around the clock and around the globe to address IT needs, minimize disruptions and maintain a high level of productivity.
Mission Critical is a rapid resolution option, giving 4 hour parts and/or labor response. Rely on Dell EMC to get you back up and running fast.
*Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details.
24x7 access to certified hardware and software experts
Collaborative support with 3rd party vendors
Hypervisor, Operating Environment Software and OS support
A consistent level of support available for Dell EMC hardware, software and solutions
4 Hour Mission Critical onsite parts and labor response
Service Availability24 hours a day / 7 days a week
Designed ForPowerEdge R440
Extended Specification
General
Service IncludedParts and labour
LocationOn-site
Full Contract Period3 years
Response Time4 hours (for critical issues)
Service Availability24 hours a day / 7 days a week
Details
Service & SupportExtended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
