Stone Group - Providing digital transformation solutions to organisations across the UK.

No matter what size your business may be, we are here to help you work remotely through the COVID-19 pandemic with our IT support packages.

Are you struggling to cope with your IT headaches?

  • Faced with a sudden increase in remote working?
  • Are you having difficulty in resolving IT issues promptly for remote or mobile users?
  • Or maybe your business has no central IT team, and increased IT demands means that you need extra help

Stone IT Ready Assist has been designed with small businesses in mind.

We understand the challenges associated with IT support for small to medium sized teams, especially with today’s increase in remote working.

Our experienced team will ensure you maintain user productivity by:

  • Giving your users access to effective remote technical support via the phone, email or web portal
  • Providing our remote management tool, enabling us to solve problems quickly – typically 95% of problems can be resolved within 10 minutes!
  • Delivering device alerts for critical issues
  • Giving you visibility of all of the IT issues your staff are facing

Plans are available from just £50 (8am-5.30pm) or £59.50 (24×7) per month, per user.

Stone Assist Response has been proven to help central IT teams deal with complex problems or issues before they escalate.

  • Have you experienced a business outage because of IT problems?
  • Do you struggle to ensure systems availability to your users?
  • Could your IT team benefit from having direct access to higher level technical support?

Our Stone IT Ready Response package has been designed for growing businesses that need that extra level of technical ability.

Our experienced team will help you maintain your business systems through:

  • Effective telephone and remote support for your IT staff
  • Use our experience in a wide range of applications and systems to solve problems promptly
  • Giving you visibility of all of the issues your IT team are facing through our support portal
  • Get system alerts for your key servers delivered to your IT team

Plans are available from just £400 (8am-5.30pm) or £500 (24×7) per month, with additional services such as onsite visits available on request.

Are you looking for next-level IT support?

  • You might be looking for completely out-sourced IT systems delivery and support
  • Or you may be looking for additional capacity and resources to bolster your IT team, both in terms of helping users and resolving complex problems
  • Do you need to improve your users perception of your IT systems?
  • Do you struggle to ensure systems availability to your users?

Our Stone IT Ready Ultimate package has been designed for businesses that need competent and professional IT services.

The service includes:

  • Working alongside your IT team and senior leadership team – or providing completely outsourced IT if you don’t have your own staff
  • Resolving complex issues remotely, promptly
  • Delivering excellent end user support and customer services
  • Improving system uptime with our included monitoring service and proactive response
  • Automated estate administration and reporting with our included IT Management Platform

These packages are tailored by our support experts to suit individual businesses.

Contact one of our account managers today