Dell Upgrade from 1Y Basic Onsite to 3Y ProSupport Plus
Extended service agreement
parts and labour
3 years
on-site
10x5
response time: NBD
for PowerEdge T140
Overview
ProSupport Plus proactively improves the performance and stability of critical systems through automated support, analytics and the right expertise for your organization. ProSupport Plus not only gets you back up and running quickly, but also helps you get ahead of problems before they happen. You'll have the freedom to adopt complex technologies with confidence, knowing Dell EMC has the expertise and insights to help you be more productive and focus on your goals.
*Availability and terms of Dell EMC Services vary by region and by product. Contact a sales representative for details.
24x7 Access to ProSupport Plus engineers for faster issue resolution
Designated Technology Service Manager who knows your environment
Predictive analysis for issue prevention and optimization with SupportAssist and Secure Remote Services
Proactive monitoring, issue detection, notification and automated case creation SupportAssist and Secure Remote Services
Product DescriptionDell Upgrade from 1Y Basic Onsite to 3Y ProSupport Plus - extended service agreement - 3 years - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period3 years
Response TimeNext business day
Service Availability10 hours a day / 5 days a week
Designed ForPowerEdge T140
Extended Specification
General
Service IncludedParts and labour
LocationOn-site
Full Contract Period3 years
Response TimeNext business day
Service Availability10 hours a day / 5 days a week
Details
Service & SupportExtended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday