Stone Assist is a flexible IT support solution designed specifically with schools in mind. Whether it’s basic essential IT support or a full managed service you need, you can pick and choose modules to create the solution that’s right for you.

 

Be flexible
Let us take ownership of the technology you want us to. From remote support to full on-site support and security management, choose a basic or high level of support to suit you and your institution’s needs.
Get peace of mind
Ensure staff and students are getting the best possible experience when it comes to IT. From the base package up, we can provide essential technical and functional support to technical staff and teachers alike, leaving you to get on with providing a consistent learning experience.
Be ready
Get the tools you need to create the perfect foundation for integrating technology seamlessly into the curriculum. Leave the behind-the-scenes work to us, while you transform teaching and learning for your institution.

 

How it works:

  1. Get our base package, consisting of full remote support.
  2. Choose from our additional modules or module packages to build the support that’s right for you.
  3. Get a custom, tailored support solution for your school.

Our base package

We know that teaching and learning time is of the utmost importance. We’ll help you solve any technical problems as soon as possible.

What you get:

  • Remote ICT support – a single point of contact for both teachers and technical staff.
  • Online helpdesk – a dedicated helpdesk system complete with your school’s branding, allowing you to log and keep track of support cases.
  • A dedicated, named service delivery manager – on-hand to co-ordinate your service and ensure you’re getting the support you need.

 

Modules

Vision and Strategy
Get the guidance you need to successfully integrate technology into teaching and learning. What you get:

  • Annual consultancy session with a Stone technical specialist – get advice on what’s out there, what’s on the horizon, and what’s right for you.
  • Annual consultancy session with an education specialist.
Engagement
Ensure that your staff are getting the most out of your technology investment through a range of device-focused and pedagogical training sessions. What you get:

  • Choice from a range of training packages.
  • Access to training sessions from leading UK education consultants, enabling staff to use technology confidently.
On-site
Step your IT support service up a notch with your own dedicated Stone engineer on-site one day a week. What you get:

  • A dedicated, DBS-checked Stone engineer who will spend one day a week, every week with you on-site.
  • Emergency support – should you need your Stone engineer for an urgent job outside of your agreed allotted time, let us know before 6pm the day before and we’ll be there the next morning.
Security
Back up your data safely and securely, and get peace of mind that it’s recoverable in the event of a incident. What you get:

  • A complete back-up solution that happens automatically each night.
  • Anti-virus software management and maintenance – ensure your school’s network and sensitive data is always protected from malicious attacks.
Communication
Take the headache out of email by hosting it in the cloud for efficient and easy communication. What you get:

  • We’ll install Office 365 and migrate your email to the cloud.
  • We’ll manage your Office 365 and take care of tasks like adding and deleting users, creating mailboxes and groups, and more.
Monitoring
Reduce the risk of downtime and unnecessary disruption to lessons, delivering real value to staff and students. What you get:

  • Constant remote checks monitoring the health and status of your network
  • Alerts will be set up for any issues with back-ups, disk space, printers or server responsiveness, and any potential problems will be resolved there and then

 

See pricing

 

Bundles

The Teaching and Learning Bundle

Vision and Strategy + CPD

Make it stick – combine our Vision and Strategy and CPD modules to develop your ICT vision, and then ensure your staff have the skills to carry it out as you imagined.

 

The Rapid Response Bundle

On-site + Monitoring

Combine the benefits of pro-active monitoring with a dedicated on-site engineer to ensure that potential problems are identified and resolved as quickly and efficiently as possible.

 

The Peace of Mind Bundle

On-site + Security + Monitoring

Reduce risk and make sure your school is ready for any eventuality. Combine our On-site, Monitoring and Security modules to enjoy the benefits of proactive monitoring, back-up support and anti-virus management all carried out and coordinated by your own dedicated engineer.

 

Get a 90 day free trial of Stone Assist