We understand that increasingly organisations within education and the public sector can often find it difficult to resource a technical help desk. Austerity measures are biting across the board, yet the need for delivering a great experience for your users is still key.

 

Improve the experience of your end users. Get an enterprise-ready, industry-leading service desk for your organisation while making your budget go further.

 

What we do:

  • Provide single point of contact for both technical and non-technical staff.
  • Online helpdesk – you get a dedicated helpdesk system complete with your organisation’s branding, allowing you to log and keep track of support cases.
  • 24/7 support via telephone, email or online via our Knowledgebase.

 

How we achieve this:

  • Over 25 years’ experience delivering and providing on-going support for end user devices and infrastructure solutions in education and the public sector.
  • A UK-based help desk staffed by helpful, knowledgeable technicians and experienced customer service agents, for multi-level support

 

Before you enquire about our help desk services, consider:

  • What is the current process for requesting technical or end user support? How might this be optimised as part of the project?
  • How might your ways of working and technology be changing in the coming months or years?

 

Ask about our Helpdesk services