Connectivity Services Terms and Conditions

Terms and Conditions for Connectivity Services

Stone Technologies Limited, registered in England and Wales under company number 02658501, with registered address at Granite One Hundred, Acton Gate, Stafford, Staffordshire ST18 9AA (“Stone”) has agreed to supply goods and/or services and/or licenced software to the person to who buys such goods/services/software licences (“Customer”).

Should the Customer be acting in a personal capacity and not representing a company, organisation or some other form of entity conducting a business, then the Customer shall be considered a Consumer for purposes of the terms and conditions applicable to the supply by Stone.

The supply of goods and/or services and/or licenced software shall be governed by and subject to the terms set out in this document as the terms and conditions of supply for Consumers (as amended from time to time using the variation process set out in the General Conditions) (“Consumer Conditions”) together with Stone’s General Terms and Conditions of Supply (‘General Conditions’) (available at and on request). Should there be any inconsistency between the General Conditions and the Consumer Conditions then the Consumer Conditions shall take precedence.

Any order made by a Consumer via a website operated by Stone, a telephone call or a mail order process shall be subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Protection (Amendment) Regulations 2014 and the Consumer Rights Act 2015 (“the Consumer Regulations”).

The Consumer Conditions and the General Conditions shall together be referred to as the Conditions. The Conditions apply to the exclusion of any other terms that Customer seeks to impose, or which are implied by trade, custom, practice or course of dealing.


1. Consumers may cancel an order by sending a written notice of cancellation by post or hand delivery, addressed to Stone Technologies Limited, Granite One Hundred, Acton Gate, Stafford, Staffordshire, ST18 9AA. The notice of cancellation must quote the order reference and invoice number relating to the order to be cancelled and a description of the goods and/or services and/or licenced software being cancelled.
2. The notice of cancellation must be dated and delivered within 14 days of the day after receipt of the goods.
3. To be entitled to a refund, the Consumer must return all goods or software identified in the notice of cancellation within 14 days of the date of the notice of cancellation.
4. The Consumer will be responsible for the cost of returning any goods or software. If the Consumer does not make arrangements for the return of the goods or software themselves, the Consumer is required to make the goods or software available for collection, at their own expense, from the address to which they were delivered.
5. The Consumer is under an obligation to retain possession of the goods or software whilst awaiting delivery or collection and to take reasonable care of the goods or software until delivery or collection has taken place. The Consumer will be liable for any loss or damage to the goods or software if they fail to comply with this obligation.
6. A refund will be made to the Consumer only after receipt and inspection by Stone of the returned goods or software.
7. Refunds will be subject to a deduction of an amount to reflect any diminution in the value of the returned goods or software. Goods or software found to be defective will be refunded in accordance with the Consumer Rights Act 2015.
8. There are certain restrictions on the rights available to the Consumer regarding the return of shrink wrapped software on which seals have been broken, or on software in respect of which the Consumer has activated and accepted the terms of an online licencing agreement. Further details on such conditions will be available on the software packaging or online prior to the activation of any licencing agreement.
9. In the event of a dispute, the provisions of the Dispute Resolution section of the General Conditions shall apply.