Digital Marketing Executive
Stone Technologies Limited, a Converge company, is an innovative, highly accredited market leading technology provider with high employee engagement working to a clear set of values with sustainability central to its activities.
Everyone is welcome at Stone and will always be supported in their career with us. We encourage our people to bring their authentic selves to work and we will always ensure everyone here has an equal opportunity to reach their full potential.
At Stone we support employees and embrace diversity. This goes beyond policies and procedures to nurturing a culture of inclusivity and engagement. From comprehensive training programmes including apprenticeships, to volunteer days and community engagement, we support every employee.
Built around sustainable business methods, dedication to our customers, delivering the best possible service, believing in our people, always working with integrity and continuously innovating ourselves, we understand that taking inclusion & diversity seriously as an organisation is imperative to ensure we live up to our values.
Do you have a passion for E-Commerce? Do you have the drive to succeed? Are you looking to work in a fast-paced environment? Do you want to be part of a growing award-winning technology company?
We are seeking a Digital Marketing Executive to join our E-Commerce team.
We are looking for someone to be responsible for the maintenance and upkeep of the website content and products, to help drive traffic to the website, assist with e-procurement customer set up, and assisting sales teams with onboarding and supporting external organisation customers, with the overall aim of increasing sales through the website.
To ensure an excellent customer experience online, including making sure the product information and categories are merchandised, the home page content and other pages are updated and continuously improved to meet business requirements.
To work with the Vendor Marketing team in getting the best value from supplier relationships by updating content according to the agreements.
Key tasks will involve:
• To onboard new and existing customers to the website and assist with e-procurement (Punchout) projects with new and existing customers.
• To liaise with the customer service team, and the purchasing and development teams to ensure the customers experience meets to Stone’s exacting standards, and recognise areas for improvement in processes, systems, and website updates
• To work with the Head of E-Commerce, to implement the digital marketing strategy and will use and develop their skills in PPC, SEO, social media, email, and affiliate marketing techniques.
• Basic maintenance, enhancement of existing products, and product upload to the E-Commerce website when required for bespoke products.
• Monitoring website traffic and ensuring the website content is search engine friendly, as well as driving traffic to the site using other digital marketing tactics.
• Maintaining product stock information and ensuring the specifications are accurate as far as possible and the stock and pricing is correct and updated frequently.
• Improve the website landing pages based on customer feedback, surveys, and testing to increase sales and leads.
• Suggest and implement promotion campaigns with a view to increasing sales and keeping the site topical.
• Providing excellent customer service in accordance with company policy.
• Establishing excellent relationships with external and internal customers.
• Communicate with customers as required by telephone, e-mail, live chat, social media, or letter.
• Maintain records of key data and accurate and up to date databases.
• Use own experience and day to day insights to suggest improvements and implement changes to ensure the continuous improvement of the websites and operations, and all other touchpoints.
• They will ensure processes are adhered to so that an efficient workflow is maintained, and sales opportunities are maximized, and that a high-quality service is offered to customers.
The suitable candidate will have experience of customer service via email, social media, face to face, and over the phone, of MS Office packages and maintaining company websites.
It is also desired but not essential to have experience of E-commerce packages such as Magento, WooCommerce, Shopify etc, as well as of Freshdesk, ZenDesk, or other customer service communication tools.
It would be advantageous to have an interest in computer technology.
Full training will be provided
Job details:
This is a full time position - 37 hours per week
The working days are Monday to Friday
Applications to [email protected]
Closing date: 1st May 2024
No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversion, and inclusion policy.
To discuss any reasonable adjustment or request a paper-based application form as an alternative, please contact People Operations on 08448 22 11 22
Agencies need not apply
To see our privacy statement please click on the link below: https://www.stonegroup.co.uk/privacy-policy/
